Speaker’s Syllabus

 The format of these programs is multi media, utilizing PowerPoint in conjunction with a lecture presentation. 

 DELIVERING EXCEPTIONAL CUSTOMER SERVICE

• Effective Telephone Communication

• Receptive Listening Techniques

• Email Etiquette

• Interpersonal Relationships

• Team Building Skills

• Conflict Management

• Conquering Workplace Negativity

• Consumerism and Sales

• Professional Workplace Attire

ESTABLISHING & OPERATING A HOME BASED BUSINESS

• Self Employment Principles and Practices

• Creating A Home Workplace

• Creating A Product Identity

• Marketing Your Business

• Distribution Strategies

• Feasibility and Demographics