Workshop Description

Mediating Disputes & Conflicts

This seminar-workshop presentation is designed to provide basic facilitative mediation skills in a non-legal setting.  Participants will be guided through the steps and stages used in conducting mediation.  simulated disputes, coupled with coaching will be used to apply, practice and rehearse the process. 

• Outlining the 12 Ground Rules of the mediation process
• Detailing the role and script of the mediator
• Measuring the mindset of mediation participants
• Using neutrality to draw out information
• Separating the facts from the feelings
• Confronting destructive behaviors and communication styles
• Framing and isolating the fundamental issues
• Extracting solutions from conflicting participants
• Negotiating mutually agreeable solutions
• Assisting parties in evaluating the fairness of proposed solutions
• Forming an action plan for implementation of solutions
• Involving participants in follow-up and long term remedy plans