Exceptional Customer Service

Its not about your price, your product or your location...without a satisfied customer
you have No Business!

• Learn receptive listening techniques to improve the retention of facts provided within a customer service situation.

• Appease difficult customers as you develop observational
  skills that separate the customer's feelings from the
  solution to the problem.

• Isolate subtle differences in customer's communication styles.

• Balance procedural and personal duties and learn to devote proportionate attention to each side of the service scorecard.

Student Comments from Seminar Evaluations:

"What a special instructor, she teaches from the heart".

"Because of this class I am sure I will be a better manager. When I use this information with my students and employees, I know our customer relations will be better. Lisbeth is a wonderful, gifted teacher".

"This lady is dynamic and knowledgeable. She truly motivated everyone in this class. She's a real asset to our community and I will recommend this class to others".

"Outstanding class! The teacher was very well prepared and made the material interesting".

This workshop is conducted using a multi-media, PowerPoint presentation.  Attendees receive a complete handout as well as a laminated summary card for handy future reference and retention
of the training techniques.